Privacy policy & reservation terms
A simple summary of what data we ask for, what we use it for, and how the reservation process works.
Privacy policy
What data we collect
Through the Reservations form we ask for: name, email, phone or WhatsApp (optional), check-in and check-out dates, type of lodging, number of people, and any message you'd like to add. We don't ask for or collect card details or any other payment information — we don't process online payments.
What we use it for
Only to respond to your booking request by WhatsApp or email. We don't use it for anything else, we don't sell it, and we don't share it with third parties — except Web3Forms, the technical provider that processes the form and forwards the message to us by email.
How long we keep it
For as long as it takes to coordinate your stay. You can ask us to delete your data at any time by writing to us on WhatsApp or by email.
Cookies and analytics
The site doesn't currently use tracking cookies or analytics tools. If we add any in the future (for example, to understand which pages get visited most), we'll update this section to reflect it.
Your rights
You can request access to, correction of, or deletion of your personal data by writing to us at +56 9 8819 5787 or on WhatsApp.
Reservation terms
How it works
The Reservations form is a request, not an automatic confirmation. We'll contact you by WhatsApp or email to confirm availability and coordinate the details of your stay.
Payment
We don't process online payment for now. The payment method is arranged directly with you once the booking is confirmed.
Changes and cancellations
We're still working out a formal cancellation policy. For now, any date change or cancellation is discussed directly by WhatsApp or email, on a case-by-case basis.
Pricing
Subject to direct confirmation when we coordinate your stay — see Lodging for the current status.
Last updated: July 2026.